• Can I Change Waitrose Delivery Slots
• How Do I Change My Waitrose Delivery Slot

UK grocer Waitrose has extended the capacity of its rapid delivery service, more than trebling the number of slots available each week.

Can I Change Waitrose Delivery Slots

The retailer said it can now provide more than 2.5 million households the option to use the service to get the food and essentials they need during the Covid-19 coronavirus crisis.

Waitrose is setting aside at least a quarter of its online grocery delivery slots for elderly and vulnerable shoppers amid rising concern about food supplies for those isolated at home. Shoppers use tracking tool to find out when online delivery slots are released. Ocado slots and 92 are being alerted about Waitrose slots. Then be emailed when a change has been made to it.

In a statement released today (17 April), Waitrose said by the end of next week at least 40% of these new slots will be reserved exclusively for the elderly and vulnerable. The major grocers are able to identify people most in need after the government shared the relevant data with them a few weeks ago.

Waitrose said it will contact customers on the government's list of vulnerable people to inform them they have priority access to rapid slots – a service which enables shoppers to receive up to 25 grocery items within two hours or less or on the same day.

The Waitrose rapid service has been trialled from eight London shops, as well as in Hove, East Sussex. From today it will be available in the areas surrounding an additional 20 shops across London.

Waitrose Rapid will be available in the areas served by the following stores, from today:

• Barbican
• Belgravia
• Brent Cross
• Buckhurst Hill
• Canary Wharf
• Chiswick
• Clapham Junction
• Enfield
• Finchley Road
• Harrow Weald
• High Holborn
• Kings Cross
• Mill Hill
• Monument
• Putney
• Richmond
• South Bank Tower
• South Harrow
• Stratford
• Whetstone

By adding these new locations, Waitrose said it will increase the number of available rapid delivery slots from 2,000 to 7,000 each week.

The supermarket chain, which is part of the John Lewis Partnership, has also announced it will offer an additional 10,000 online grocery collection slots, taking the total number available each week to 30,000. It is doing this by introducing its online collection service in around 70 additional shops across the UK by the end of May.

Some 40 shops are expected to offer this by the end of April, and at least a quarter of the collection slots will be reserved for the elderly and vulnerable as is the case with its general Waitrose.com service during this time of health emergency.

How Do I Change My Waitrose Delivery Slot

Ben Stimson, Waitrose.com director, commented: “We are now making more online deliveries than Christmas week, every week, and have increased slots to reach 20% more customers than usual.

“We know there is demand for more slots and we are doing all we can to give as many people as possible the opportunity to get the essentials they need – especially those who need them the most.”

He added that Waitrose has recruited hundreds of drivers and increased the number of extra people-hours picking Waitrose.com orders by nearly 50%. Research from Totaljobs and the British Chambers of Commerce, released today, found logistics and IT sector job availability spiked significantly in March, as businesses adapted to the crisis and sought the relevent skills base.

Waitrose is one of the supermarkets committed to providing home delivery services during the lockdown.

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Does Waitrose do home delivery?

Waitrose offers home delivery to customers who spend £60 or more.

As a result of the outbreak of coronavirus, the supermarket has decided it will give the most vulnerable and the elderly priority for home delivery.

'We will shortly be starting to offer our elderly and vulnerable customers priority access to our waitrose.com delivery slots.

'We’re currently working through the complex detail of this and we’re doing all we can as quickly as we can, so please bear with us,' a statement released by the supermarket reads.

What time are Waitrose's delivery slots released?

Waitrose does release delivery slots at specific times.

However, customers have been advised to check regularly and keep trying for slots.

You may have to wait a couple of days for delivery.

Jessica Simms, brand partner and communications officer told The Sun: 'We're increasing Waitrose.com slots significantly – by next week this will reach 20 per cent extra compared to usual.'

'We've committed at least 25 per cent of our orders to elderly and vulnerable customers, who we're in the process of contacting to offer slots.'

She added: 'We have more than 10K extra people-hours than usual each week picking Waitrose.com orders (nearly a 50 per cent increase), and hundreds of extra drivers.'

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Does Waitrose have restrictions on any items ordered online?

Waitrose has imposed item restrictions for customers who shop in stores and online too.

Customers will be limited to a maximum of three on any grocery item.

Also, for toilet paper, customers will be limited to two items.

For online customers, the supermarket said: 'If you are shopping on waitrose.com, our temporary cap measures are still in place on grocery items, we have introduced a temporary cap on certain items, including some anti-bacterial soaps and wipes, tissues, pasta, milk and canned goods.

What has Waitrose said about its response to coronavirus?

Waitrose has assured customers it is working hard to meet their needs.

The supermarket stated: 'We know this time of great uncertainty is having a huge impact on our lives, and we want to let you know we are doing all we can to help our customers.

'We are continually monitoring the guidelines and advice provided by the UK Government and Public Health England and are committed to making the right decisions for our customers and Partners.'

Waitrose has also advised customers to frequently check their website for updates and any queries as it is keeping its phone lines free for its most vulnerable customers.

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